Shipping policy
Shipping Policy
At Gentelstep, we aim to deliver your order as quickly and smoothly as possible. Please review the information below to understand how our shipping process works.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During periods of high demand, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email.
Estimated Delivery Times
Delivery times vary depending on your location and the selected shipping method.
Estimated delivery times:
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Europe: 5–12 business days
Please note that all delivery times are estimates, not guarantees.
Shipping Delays
PatchTheory is not responsible for delays caused by circumstances beyond our control, including but not limited to:
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Carrier delays
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Customs processing
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Weather conditions
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Technical issues with shipping providers
Shipping delays do not automatically qualify for refunds or replacements.
Incorrect Address & Unclaimed Packages
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned to us due to:
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An incorrect or incomplete address
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Failure to claim the package
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Refused delivery
A reshipment may require an additional shipping fee.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery confirmation so we can assist you.
Contact Us
For any shipping-related questions, please contact us at:
📧Gentelstep@outlook.com